East Bay Pediatrics at 2999 Regent Street #325 in Berkeley, California

Customer Reviews about East Bay Pediatrics

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  I’m writing this review to warn parents against East Bay Pediatrics. While I liked Dr. Vo, I’m very dissatisfied with poor communication, poor customer service, and insane office fees that nickel and dime parents. First issue: I called EBP to get instructions on how to get a daycare physician’s report filled-out for my son. I was instructed to fax in the request, which I did. The follow week, I get a call informing me it was ready for pick-up at the office, when I requested in writing that it be mailed to me. I called and asked that it be mailed to me, and got confirmation that it would. Then, I get a call saying there is a $10 fee for the form. Additionally, I was told that “you have to pay this in order to get the form.” So, I gave them my credit card information and was charged $10. Second issue: I get a call from Dr. Vo because I was going to Berkeley Pediatrics as I did not like what happened. I was told the $10 fee was waived, yet I was charged and never got a refund. Third issue: I faxed in a request to get my son’s medical record forwarded to Berkeley Pediatrics. I get a call saying there is a .25 cent fee for each page, unless I get a summary, which would included everything. The conservation went something like this: “There is a .25 cent fee for each page if you want the full record, otherwise, it is a summary and there is no fee. Since your son is under two, we would send everything.” So, my question: “What are your telling me? Is there a fee or are you sending his records without a fee?” After hanging up, I left not knowing if there is a fee or not. Summary: I have seen many doctors and have had my own records forwarded to other offices and have never encountered a fee for it. This is the first time in my life, where a doctor’s office is attempting to charge a fee. I recommend you AVOID this office, because they need to improve staff training and reconsider their nickel and dime policy. Save yourself the headache and go to another office.
  August 05, 2017

  by J Lee

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